Privacy Policy

1. Introduction

motionONE respects your privacy and processes personal data in accordance with applicable Swiss data protection law, in particular the Swiss Federal Act on Data Protection (FADP).

This Privacy Policy explains what personal data we collect, why we process it, how it may be shared and what rights you have regarding your personal data.

2. Data Controller

The controller responsible for the processing of personal data in connection with this website and online shop is:

motionONE
Rütiring 10
8303 Bassersdorf
Switzerland

Email: support@motionone.ch

Legal operator: Emily Wilson

3. Personal Data We Process

Depending on how you use our website and shop, we may process the following categories of personal data:

• name and contact information
• email address
• billing information
• order and transaction information
• purchased products
• customer support communications
• IP address
• browser and device information
• technical log data
• website usage information
• information required to prevent fraud or abuse

Payment card details are generally processed directly by our payment service provider and are not stored by motionONE unless expressly stated otherwise.

4. Purposes of Processing

We process personal data where necessary to:

• process and fulfil purchases
• provide access to purchased digital products
• process payments
• send order confirmations and transactional communications
• provide customer support
• respond to enquiries
• maintain and secure our website
• prevent fraud, misuse and unauthorized access
• maintain accounting and business records
• comply with legal obligations
• analyse and improve the performance of our website and services, where applicable

5. Payment Providers

Payments are processed through:

Payments are processed through the payment methods and payment service providers displayed during checkout.

The payment provider may independently process personal data required to complete the transaction.

Their own privacy policy applies to their processing activities.

6. Hosting and Technical Infrastructure

Our website and online shop are hosted and technically operated using Shopify, a commerce platform provided by Shopify Inc.  Shopify may process technical data such as IP addresses, device and browser information, server logs, and other information necessary to operate, secure, and deliver the website and online shop.  Depending on the services used, personal data may be processed by Shopify and its affiliated companies in countries outside Switzerland.  Further information about Shopify's processing of personal data can be found in Shopify's privacy documentation.

7. Analytics and Cookies

We currently do not use non-essential analytics or advertising cookies.

Where legally required, non-essential tracking technologies will only be activated after the appropriate user choice or consent.

8. Disclosure to Third Parties

We disclose personal data only where necessary for the operation of our business or where legally permitted or required.

Recipients may include:

• payment providers
• hosting and infrastructure providers
• email service providers
• accounting or administrative service providers
• IT and security providers
• authorities where disclosure is legally required

Service providers receive only the information necessary for the relevant service.

9. International Data Transfers

Some service providers may process data outside Switzerland.

Where personal data is transferred internationally, we take appropriate measures required under applicable data protection law.

The countries and safeguards involved depend on the service providers actually used by motionONE.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or for as long as required by applicable legal, accounting or regulatory obligations.

Order, accounting and transaction records may be retained for the periods required under Swiss law.

11. Your Rights

Subject to applicable law, you may have the right to:

• request information about personal data we process about you
• request correction of inaccurate personal data
• request deletion of personal data
• object to certain processing activities
• request the release or transfer of certain personal data where applicable

Requests may be sent to:

support@motionone.ch

We may need to verify your identity before processing a request.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes in our services, technology or legal obligations.

The version published on this website is the current version.