Refund Policy
Last updated: 15 September 2026
Digital Products
All products sold through the motionONE Shop are digital products.
Products are delivered or made available for download immediately or shortly after successful payment.
No Refunds After Digital Delivery
Because digital products cannot practically be returned once they have been delivered or made available for download, all sales are final after digital delivery.
We do not offer refunds, returns or exchanges simply because:
- the customer changes their mind
- the customer no longer needs the product
- the customer purchases the wrong product
- the customer does not have compatible software or hardware
- the customer does not achieve a particular creative result
- the customer has already downloaded or otherwise received access to the purchased files
Customers are responsible for reviewing the product description and compatibility information before purchasing.
Technical Issues
If you experience a technical problem with a product, please contact:
We will make reasonable efforts to help resolve genuine technical issues relating to the delivered files.
Technical support does not create a general right to a refund.
Mandatory Legal Rights
Nothing in this Refund Policy limits or excludes statutory rights that cannot legally be waived or excluded.
Where applicable consumer law gives a customer mandatory remedies for defective or non-conforming digital content, those rights remain unaffected.
Digital Delivery and Withdrawal Rights
Where a jurisdiction provides a statutory withdrawal right for digital content, immediate digital delivery may require the customer's prior consent and acknowledgement that the right of withdrawal is lost once performance begins, to the extent permitted by applicable law.
Contact
Get in Touch
For questions about orders, products, downloads, licenses or technical issues, please contact us at:
motionONE
Rütiring 10
8303 Bassersdorf
Switzerland
Email: support@motionone.ch
Website: https://motionone.shop/
Customer Support
When contacting us about an order, please include:
- your order number
- the email address used for the purchase
- the name of the purchased product
- a short description of your question or issue
Please do not send passwords, full payment-card details or other sensitive financial information by email.
Business and Licensing Enquiries
For business, commercial licensing or other enquiries: